
Several states will not license a home care agency until the certificate arrives.
We insure licensed non-medical home care agencies to the limits their state license requires, with the bond, the theft coverage and the auto coverage the license and the contracts add, placed by someone who owned and ran a home health agency.
Tell us the situation.
One licensed human replies the same business day — not five agents, not an auto-responder. If the policy you have is already the right one, we will tell you.
We use this to quote and service your insurance, and we do not sell it or pass it to lead networks. Privacy policy.
Send us what you have. We’ll tell you if it’s right.
Your current policy paperwork, a renewal notice, or nothing at all. A licensed agent reads it and replies the same business day.
What home care agency businesses actually need.
General and professional liability
A fall during a transfer, a missed medication reminder, damage in a client’s home. Usually written together for this class, at the $1,000,000 and $3,000,000 limits California and Illinois set by law.
Without it — No license in the states that require it, and no defense when a family sues over the care itself.
Employee dishonesty bond
Third-party coverage when a caregiver is accused of stealing from a client. California, Virginia and Connecticut name a minimum in the license rule.
Without it — The accusation every agency eventually receives, paid from the agency’s own account.
Abuse and molestation
Defense of an abuse or neglect allegation from a client or a family, including negligent hiring and supervision.
Without it — Excluded from standard general liability forms, and the claim most likely to close an agency.
Hired and non-owned auto
Liability when caregivers drive their own cars between clients or drive a client to an appointment.
Without it — The agency is named in the suit and the caregiver’s personal policy defends only the caregiver.
Workers compensation
Caregiver injuries, overwhelmingly from lifting and transfers. California’s license rule requires it outright.
Without it — The medical bills and lost wages from a transfer injury are owed by the agency, and in California the license itself is at risk.
Cyber and privacy
Breach response for client records, schedules and visit verification data.
Without it — Notification costs start immediately and are covered by no other policy here.
What the regulators actually wrote down.
California requires a licensed home care organization to carry general and professional liability of at least $1,000,000 per occurrence and $3,000,000 aggregate, workers compensation covering its aides, and an employee dishonesty bond with third-party coverage of at least $10,000.
Cal. Health & Safety Code 1796.42(b)-(d) · checked 2026-10-03
Illinois requires a home services agency to submit a certificate of insurance showing liability coverage of at least $1,000,000 per occurrence and $3,000,000 aggregate with its license application, and to keep evidence of it afterwards.
77 Ill. Adm. Code 245.90(a)(2) and 245.40(b)(2), Illinois Department of Public Health · checked 2026-10-03
Virginia requires a licensed home care organization, including one providing only personal care, to maintain malpractice insurance, general liability of at least $1,000,000 per occurrence, and third-party crime insurance or a blanket fidelity bond of at least $50,000.
12VAC5-381-210, Virginia Department of Health · checked 2026-10-03
Washington requires an in-home services agency to show commercial general liability of $1,000,000 per occurrence, or a $2,000,000 combined single limit, at application and again at every renewal.
WAC 246-335-320(2)(b) and 246-335-325(2), Washington Department of Health · checked 2026-10-03
Connecticut registers a homemaker-companion agency only if it maintains a surety bond or insurance policy of at least $10,000 that covers theft by an employee from a client.
Conn. Gen. Stat. 20-672(a)(3), Department of Consumer Protection · checked 2026-10-03
New Jersey requires a health care service firm to post a $10,000 bond at registration, which the Director may waive for an entity with a net worth of $100,000 or more.
N.J.A.C. 13:45B-13.3, Division of Consumer Affairs · checked 2026-10-03
Nevada requires a personal care agency to prove it is adequately covered against liabilities arising from its operations, verified at initial application, without naming a limit.
NAC 449.3972, Nevada · checked 2026-10-03
Florida’s statute registering homemaker and companion services contains no insurance or bond requirement, so in Florida the limits come from the Medicaid plans and referral contracts rather than the registration.
Fla. Stat. 400.509 · checked 2026-10-03
What home health and home care agencies we placed in 2025 and 2026 actually paid.
These are annual premiums from policies we bound, effective January 2025 to September 2026. We show the median and the middle half of what clients paid, never the cheapest or the most expensive, and only for lines where at least five agencies stand behind the figure.
- Professional liability (including combined general and professional packages)
- $800median a year
- Middle half: $510 to $1,580
- 33 policies from 24 agencies
- Workers compensation
- $2,060median a year
- Middle half: $1,610 to $3,150
- 21 policies from 17 agencies
- General liability, written on its own
- $350median a year
- Middle half: $350 to $510
- 7 policies from 7 agencies
Payroll moves workers compensation more than anything else, and the services you provide, your limits and your claims history move the rest, so treat these as a sense of scale rather than a quote. Source: Boring Insurance bound policies, cancelled policies and test records excluded, refreshed 2026-10-04.
The claims we actually see.
Ordered by how often we see them, not by how dramatic they are. Each one names the coverage that answers it — and the policy people wrongly assume already does.
Most common
A client falls while a caregiver is helping them
Covered by General and professional liability
A hip fracture is among the most expensive claims in this class. Transfer training and a written care plan are the defense, and the application asks about both.
Common
Jewelry or cash goes missing from a client’s home
Covered by Employee dishonesty bond with third-party coverage
A bond without the third-party clause protects the agency’s own money, not the client’s. California’s rule specifies third-party coverage for that reason.
Most common
A caregiver hurts their back during a transfer
Covered by Workers compensation
Paying caregivers as contractors does not remove the exposure. Auditors and state agencies reclassify them, and the premium arrives with penalties.
Less common, severe
An allegation of abuse or neglect
Covered by Abuse and molestation
Care is delivered one to one with no other witness, often to a client with dementia, and standard general liability excludes the claim outright.

Kevin Kelsey
Founder | Principal Agent
Owned and ran a home health agency before insurance, so the licensing paperwork, the state and Medicaid requirements, caregivers driving their own cars to clients and an allegation from one-to-one care with nobody else in the room were learned running an agency rather than from a rate manual.
What the insurance company will ask about your home care agency business
We read the applications the markets use for businesses in this field and pulled out what they actually ask. Have these answers ready and a quote takes a day instead of a week, because nobody has to come back to you for the missing piece.
About the business
- What type of organization are you (for-profit or not-for-profit)?
- What year did you establish your organization?
- Do you have all the licenses and permits your state requires to operate?
- Has any of your licenses ever been lost, revoked, or suspended?
- What is your annual operating budget?
How you operate
- How many people do you serve (clients, students, or members)?
- What age groups do the people you serve fall into?
- Do you provide overnight housing or overnight supervision?
- Do you provide health screenings or other medical services to the people you serve?
- Do you operate or control any day care facilities?
Safety and controls
- Do people who receive health screenings or medical services sign liability waivers?
- Do you require all participants in sports activities to have accident and health insurance?
- Do you have written policies against abuse that define appropriate behavior, make clear you have zero tolerance, and say you will investigate and work with law enforcement?
- Do you run criminal background checks and check driving records on all employees and volunteers at hire and annually?
- Do you require employees and volunteers who drive to show proof of their personal auto insurance each year?
Your history
- Do you currently have insurance with another company?
- Has any of your insurance coverage ever been declined or cancelled because of losses or claims?
- Have there been any claims against you that say you were negligent or didn't follow licensing or safety rules?
- Are there any facts, circumstances, or situations right now that might lead to a claim?
Money and people
- How many employees and volunteers work for you (full-time and part-time)?
- Do any of your employees or volunteers use their personal cars for your business (like running errands or transporting people)?
- Do you spend more than $2,500 per year on renting or leasing vehicles?
- What is your annual revenue?
Have these ready
- Your basic business information including your name, address, and licenses
- Your current insurance information, including policy dates and what you paid last year (called a loss run)
- A list of all employees and volunteers by position, including whether you have degreed professionals
- Your written abuse prevention policies and employee screening procedures
- Information about any claims or incidents from the past several years
You answer what you can; a licensed agent fills the rest with you.
What our home care agency clients ask us.
Is this the same as home health insurance?
No, and the license decides it. A home health agency provides skilled nursing and therapy under physician orders and usually bills Medicare or Medicaid. A non-medical home care agency provides companionship, personal care and help with daily living, and is licensed or registered separately in most states. The coverage list is similar; the rating, the limits a regulator names and the medication rules differ.
What limits does my state license require?
Of the licensing rules we checked, California and Illinois require $1,000,000 per occurrence and $3,000,000 aggregate, Virginia and Washington require $1,000,000 per occurrence, and Connecticut and New Jersey require a $10,000 bond. Nevada requires coverage without naming a figure, and Florida’s registration statute sets none. The rules and their sources are listed on this page. Contracts with Medicaid plans and referral sources often ask for more than the license does.
Our caregivers give medication reminders. Is that covered?
Reminding and assisting is ordinary non-medical work and sits within a home care policy when it is described on the application. Administering medication is a nursing act in most states and belongs on a home health policy with licensed staff. Describe exactly what your caregivers do, because a claim arising from a task the application never mentioned is where coverage disputes start.
How fast can a new agency get a certificate for its license application?
Often within a day or two once the application is complete. A new agency has no loss history, so the underwriter reads the owner instead: resumes, years in care, any agency previously run. Have those ready with your service list and expected caregiver payroll, and send us the license checklist so the certificate shows the exact limits and wording the state asks for.
What do home health and home care agencies pay for insurance?
From policies we bound effective January 2025 to September 2026. Professional liability (including combined general and professional packages): home health and home care agencies we placed paid a median of $800 a year, with the middle half between $510 and $1,580 (33 policies from 24 agencies). Workers compensation: home health and home care agencies we placed paid a median of $2,060 a year, with the middle half between $1,610 and $3,150 (21 policies from 17 agencies). General liability, written on its own: home health and home care agencies we placed paid a median of $350 a year, with the middle half between $350 and $510 (7 policies from 7 agencies). Payroll, services, limits and claims history move the figure, so treat it as scale rather than a quote.
Guides on home care agency.
- Caregivers driving clients: insuranceA caregiver’s personal policy covers driving a client only at the caregiver’s limits and leaves the agency exposed. Why agencies carry hired and non-owned auto, what care contracts require, and when transport needs its own policy.
- VA Community Care Network insurance requirementsVA Community Care Network providers carry professional liability set by state law under TriWest and at $1M/$3M under Optum. We quote what each administrator’s handbook says, how unskilled home care is treated, and what to send when you are asked for proof.
- Does personal auto cover business use?A personal auto policy covers ordinary business errands in a car, pickup or van, at personal limits. Livery, ride-share and larger vehicles are excluded, and the business needs its own auto coverage when a contract or the exposure goes beyond that.
- Does my insurance meet the contract?A contract’s insurance clause is checked against the policy, not the certificate. The five things to compare, the shortfalls we see most on our calls, and what to send a broker so the answer comes back the same day.
- Description of operations on a COIThe description of operations box ties a certificate to a job and names the endorsements that protect the holder. What belongs in it, what it cannot do under certificate law, and why holders reject it.
Commercial insurance is 96% of what we do — it is not a department here, it is the whole business. Not ready to talk? The guides answer the questions this page raises in more depth. Already insured with us and need a certificate or a policy change? Ask the service team rather than starting a quote — it is faster and it goes to the people whose job it is. We also write home and auto, which is usually cheaper alongside the business policy than apart from it.
Handed a lease, a vendor packet or a client contract with insurance requirements? Paste it into the COI Requirements Decoder to see what each one means for your business, or read what the requirements mean.