You are not insuring the contents. You are insuring being blamed for them.
We cover storage operators: the buildings, the liability, and the sale, disposal and customer-goods exposures the rental agreement creates.
Tell us the situation.
One licensed human replies the same business day — not five agents, not an auto-responder. If the policy you have is already the right one, we will tell you.
We use this to quote and service your insurance, and we do not sell it or pass it to lead networks. Privacy policy.
Send us what you have. We’ll tell you if it’s right.
Your current policy paperwork, a renewal notice, or nothing at all. A licensed agent reads it and replies the same business day.
What self storage businesses actually need.
Buildings and site
Units, doors, roofs, fencing, gates and site infrastructure.
Without it — Wind and hail on a large low building is the frequent property loss.
Sale and disposal liability
Claims from lien sales, auctions or disposal of a defaulting tenant’s goods.
Without it — A procedurally defective sale is a claim the operator caused themselves.
Customer goods legal liability
Damage to stored property where the operator is legally responsible.
Without it — The agreement disclaims it; the disclaimer is not always upheld.
General liability
Injury on site, in corridors, on lifts, and around the gates.
Without it — A largely unstaffed site with public access at all hours.
Business income
Rental income while units are unusable.
Without it — A roof loss can take a whole building of units offline at once.
What our self storage clients ask us.
Are our customers’ goods covered?
Not by your policy, and that is intentional on both sides. The rental agreement puts contents at the tenant’s risk and requires them to insure, which is why most operators offer a tenant protection program. Your exposure is narrower and real: claims that you were legally responsible, typically through a roof you knew leaked, a gate or lock failure, or a wrongful sale. Be clear which of those you carry coverage for, because "we disclaim it in the contract" is a defense rather than a guarantee.
What is the risk in a lien sale?
Getting the procedure wrong. Lien sale requirements are set by state statute and are specific about notice, timing, advertising and conduct of the sale. A sale that misses a step exposes the operator to the value of the goods and to statutory penalties, and those claims are entirely self-inflicted — the tenant did default, the operator simply did not follow the process. It is worth having the notice templates reviewed against your state’s current statute rather than inherited from a previous owner.
Does climate control or a tenant living on site change anything?
Both matter. Climate control adds equipment breakdown exposure and a spoilage argument if it fails on temperature-sensitive goods. Anyone occupying a unit, which happens more than operators admit, turns a storage site into an occupancy question and is excluded on most policies, so it needs actively managing rather than tolerating. Vehicle, boat and RV storage is a separate conversation again and should be disclosed.
Commercial insurance is 96% of what we do — it is not a department here, it is the whole business. Not ready to talk? The guides answer the questions this page raises in more depth. Already insured with us and need a certificate or a policy change? Ask the service team rather than starting a quote — it is faster and it goes to the people whose job it is. We also write home and auto, which is usually cheaper alongside the business policy than apart from it.
Handed a lease, a vendor packet or a client contract with insurance requirements? Paste it into the COI Requirements Decoder to see what each one means for your business, or read what the requirements mean.